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We aim to reply to most general inquiries within one business day, but complex complaints or verification issues may require up to 10 business days for a full response. For faster assistance, you can also use the live chat function available on betonlin.casino, where our team is normally available 24/7, or the UK freephone support line described in our documentation (the specific phone number is not listed on this page). Please note that bet-online-united-kingdom is operated from Curaçao under a Curaçao eGaming sub-licence (GLH-OCCHKTW0701152023 under Master Licence 365/JAZ) and, as of 2025, is not treated as a UK Gambling Commission-licensed operator; standard UKGC protections, including GAMSTOP and UK-based ADR schemes, may therefore not apply. This contact form connects you to the casino's internal support team only; if a dispute remains unresolved after using this channel, you may escalate it via the Curaçao eGaming complaints portal in accordance with the terms and conditions published on betonlin.casino.