Responsible Gaming

Gambling should always remain a form of entertainment, not a way to solve financial or personal problems. The responsible gaming policy of bet-online-united-kingdom on betonlin.casino is designed to help players observe their own behaviour, understand the risks of gambling, and use clear tools to stay in control. Our goal is to support a conscious, informed approach to casino play, where you decide in advance how much time and money you are prepared to spend and stop when those limits are reached.

bet-online-united-kingdom is operated from Curaçao by Global Gaming Solutions B.V. (registration number 152377, Zuikertuintjeweg Z/N (Zuikertuin Tower), Willemstad, Curaçao) under a Curaçao eGaming sub-license GLH-OCCHKTW0701152023 (Master License 365/JAZ). There is conflicting information in external sources about any UK Gambling Commission licence or UK-specific ADR arrangements; until such information is independently verified, UK players should assume that UKGC protections, including mandatory participation in GAMSTOP, may not apply to this site. This page therefore focuses on practical self-protection, external support services, and transparent information so that UK players can make informed decisions.

The support team of bet-online-united-kingdom is available via the on-site help channels on betonlin.casino to assist with responsible gaming requests, including limits, time-outs and self-exclusion. Where specific contact details (such as a direct responsible gaming email or phone number) are not listed in the current documentation, you can still reach us through the general customer support options and request that your query is handled by the responsible gaming team.

Risk Awareness

Most players are able to gamble occasionally without harm, but for some people gambling can become problematic and lead to financial, emotional or social difficulties. Recognising early warning signs is an essential step in protecting yourself and those around you. Problem gambling is not defined by how often you play or how much you stake alone; it is defined by the impact gambling has on your life, your finances, your relationships and your mental health.

Warning signs that your gambling on bet-online-united-kingdom or any other site may be becoming risky can include:

• Gambling more frequently or for longer sessions than you originally planned, especially late at night or during work or study time.
• Thinking about gambling a lot of the time, planning the next session or chasing previous losses in your head.
• Spending money on gambling that you had set aside for bills, rent, food or other essential living costs.
• Hiding the extent of your gambling from family or friends, deleting transaction histories or lying about losses.
• Feeling anxious, irritable, low or unable to relax when you are not gambling, or using gambling to escape stress or problems.
• Increasing your stakes to feel the same level of excitement, or trying to "win back" losses quickly with bigger bets.

To help you reflect on your own behaviour, consider the following self-assessment questions. Answer honestly "yes" or "no" to each statement:

• I sometimes gamble with money that I know I cannot really afford to lose.
• I have tried to cut down or stop gambling but found it difficult to do so.
• I gamble to escape feelings of stress, sadness, anxiety or other personal problems.
• I have borrowed money, used credit, or sold belongings in order to continue gambling.
• I feel guilty or ashamed about how much time or money I spend gambling.
• Other people have expressed concern about my gambling or its impact on our relationship.

If you answered "yes" to several of these statements, your gambling may be at risk of becoming harmful. We strongly recommend reducing or stopping play on bet-online-united-kingdom, using the account tools described below and contacting specialist support organisations such as GamCare or Gambling Therapy for confidential professional advice.

Limits & Tools

Setting clear limits before you start playing is one of the most effective ways to keep gambling under control. On bet-online-united-kingdom at betonlin.casino, you can request or apply various tools to help you manage your spending and your time. Some options may be available directly in your account dashboard; others may require contacting customer support. If you cannot see a particular feature described below, please contact support and ask for assistance with "responsible gaming limits".

Deposit Limits

Deposit limits allow you to cap how much money you can add to your account over specific periods. In line with best practice for UK players, we encourage you to set conservative limits from the outset.

1. Log in to your account on betonlin.casino and go to the "My Account" or "Profile" section.
2. Select the "Responsible Gaming" or "Limits" subsection (naming may vary slightly).
3. Choose the type of deposit limit you wish to set:
   • Daily limit - the maximum total amount you can deposit in any 24-hour period.
   • Weekly limit - the maximum total amount you can deposit from Monday to Sunday (or over any seven-day window, depending on implementation).
   • Monthly limit - the maximum total amount you can deposit in a calendar month.
4. Enter the maximum amounts you are comfortable with, taking into account your income, essential expenses, savings goals and other financial commitments.
5. Confirm your settings. Reductions to limits normally take effect immediately or as soon as technically possible. Increases to limits, if allowed, should only become active after a cooling-off period (for example, 24 hours) and may require confirmation via email or within your account.

We strongly advise that you do not set deposit limits higher than you can afford to lose, and that you treat all deposited funds as spent entertainment money rather than as an investment.

Time and Session Limits

In addition to deposit caps, managing your time is crucial. Where available, you can activate session timers or reality checks in your account settings:

• Enable a session timer that logs you out automatically after a pre-defined length of play (for example, 30, 60 or 120 minutes).
• Activate reality checks which display a pop-up reminder at regular intervals showing how long you have been playing and your net result, giving you the option to pause or end the session.
• Use your own digital tools (such as phone alarms or screen-time management apps) alongside the casino's features to reinforce breaks.

To adjust time-related settings, go to "My Account" -> "Responsible Gaming" (or equivalent) and look for "Session Limit", "Time Limit" or "Reality Check". If you are unsure, contact support via live chat or the site's help centre and request assistance enabling time-based controls.

Short-Term Breaks ("Time-Out")

If you feel the need to step away from gambling temporarily, you can request a time-out from your account:

1. Log in and navigate to "My Account" -> "Responsible Gaming" -> "Time-Out" (if available), or contact support and request a "temporary break from gambling".
2. Choose the duration of your break, typically between 24 and 72 hours, or another short period offered on the site.
3. Confirm your decision. During the time-out:
   • You should not be able to place bets or access real-money games.
   • You may be logged out automatically and prevented from logging in until the period expires.
   • Marketing communications related to gambling activity should be reduced where technically feasible.
4. Use the break to review your gambling behaviour, reconsider your budgets, and, if necessary, progress to a longer self-exclusion as explained below.

A time-out is intended as a short, voluntary pause. If you feel that you are unable to control your gambling even after using time-outs and limits, a longer self-exclusion or external self-exclusion schemes such as GAMSTOP (for UK-licensed operators) may be more appropriate.

Self-Exclusion

Self-exclusion is a stronger measure than limits or time-outs. It is designed for situations where you feel that you should not be able to gamble at all on bet-online-united-kingdom for an extended period. When you self-exclude, you ask the operator to block your access to the account for a minimum fixed term and to take reasonable steps to prevent you from opening new accounts during that time.

How to Request Self-Exclusion

1. Log in to your account on betonlin.casino (if you are still able to do so) and go to "My Account".
2. Look for the "Responsible Gaming" or "Self-Exclusion" section. If you cannot find it, open a live chat session or use the support contact form and clearly state that you wish to "self-exclude from gambling".
3. Select the desired self-exclusion period. Typically, options may include:
   • 6 months
   • 1 year
   • 2 years
   • 5 years
   • Lifetime (permanent exclusion)
4. Read the information provided about the consequences of self-exclusion and confirm that you understand and accept them.
5. Submit your request. You may receive a confirmation email summarising the chosen period and the effective start date and time. Keep this confirmation for your records.

Consequences of Self-Exclusion

When self-exclusion is applied correctly, the following consequences are expected:

• Login restriction: You will not be able to log in to your bet-online-united-kingdom account on betonlin.casino during the self-exclusion period. Attempts to log in should be blocked, and password reset functionality should not allow you to regain access for gambling.
• No new accounts: The operator should take reasonable measures to prevent you from opening new accounts in your own name on the same platform. You must not attempt to circumvent the exclusion by using different personal details or devices.
• Account balance and withdrawals: Any remaining real-money balance should be handled according to the site's terms and conditions and applicable law. In many cases, you may still request withdrawal of any eligible positive balance after self-exclusion, but you will not be able to continue playing. If you encounter difficulties withdrawing your funds after self-exclusion, contact support and, if necessary, escalate to the Curaçao eGaming complaints portal.
• Marketing communications: The operator should stop sending you direct marketing related to gambling where technically and legally possible. Some generic messages may still be generated automatically; if this happens during self-exclusion, notify support and request removal from mailing lists.

Self-exclusion is a serious step intended to protect you; it is not designed as a way to temporarily avoid the consequences of losses. During the exclusion period, do not attempt to bypass the block. Instead, consider registering with independent schemes such as GAMSTOP (for UK-licensed sites), installing blocking software like Gamban or BetBlocker, and engaging with professional support services.

Support Contacts for Self-Exclusion Requests

If you are unable to locate the self-exclusion function or believe it is not working correctly, you should contact customer support immediately via the on-site help channels on betonlin.casino and clearly state that your request relates to responsible gaming and self-exclusion. If you remain dissatisfied with how your request is handled, you may consider filing a complaint via the Curaçao eGaming player complaints form at https://curacao-egaming.com/player-complaints, understanding that regulatory enforcement powers are more limited than under UKGC regulation.

Support Resources

Professional, confidential support is available to help you and your family if gambling is causing harm. The organisations listed below are independent from bet-online-united-kingdom and provide advice, counselling, and tools to support recovery. UK players should make full use of national support networks, self-exclusion schemes and blocking technologies, particularly as bet-online-united-kingdom operates under a Curaçao licence and may not provide the full set of UK protections such as mandatory GAMSTOP coverage.

Local Support for UK Players

• National Gambling Helpline (GamCare) - Free, confidential phone and online support for anyone in the UK affected by gambling.
  • Phone: 0808 8020 133 (typically 24/7 within the UK).
  • Online chat and resources: https://www.gamcare.org.uk
  • Services include live chat, structured online programmes, and referrals to face-to-face treatment through the National Gambling Support Network.
• NHS Gambling Support Services - The NHS provides specialist clinics for problem gambling in England and some other parts of the UK. Speak to your GP or visit https://www.nhs.uk and search for "gambling addiction" to find information and referral options.
• Young people and vulnerable individuals - If you are under 18 or concerned about a young person, seek help through child and adolescent mental health services (CAMHS) or charities specialising in youth support, and consider additional device-level blocking and parental controls.

International Support Organisations

These services offer international online counselling, peer support forums and self-help tools for people affected by gambling worldwide, including UK residents using offshore operators such as bet-online-united-kingdom.

National Self-Exclusion Schemes

• GAMSTOP (United Kingdom)
  • GAMSTOP is the free national online self-exclusion scheme for the UK. By registering at https://www.gamstop.co.uk, you can prevent yourself from using online gambling sites and apps operated by companies licensed by the UK Gambling Commission.
  • There is conflicting information in external sources about whether bet-online-united-kingdom participates in GAMSTOP. Until independently confirmed, you should assume that registering with GAMSTOP might not block access to betonlin.casino because the operator is primarily licensed in Curaçao, not the UK.
  • Even so, UK players are strongly encouraged to register with GAMSTOP to reduce the number of available sites and support wider harm reduction.
• RGIAJ (Spain - Registro General de Interdicciones de Acceso al Juego)
  • For players resident in Spain, registration in the national self-exclusion register (RGIAJ) blocks access to licensed Spanish operators. Information is available via the Dirección General de Ordenación del Juego (DGOJ).
  • This scheme typically does not cover offshore sites such as bet-online-united-kingdom, but it can significantly reduce exposure to regulated Spanish platforms.
• Other national registers - Many countries have their own self-exclusion schemes or registers (for example, Denmark, Sweden and certain Canadian provinces). If you reside outside the UK, consult your local regulator's website for details.

Blocking Software and Device Controls

• Gamban - A paid software solution that blocks access to a broad range of online gambling sites and apps on your devices. See https://www.gamban.com for details.
• BetBlocker - A free blocking tool that can restrict access to gambling content on many devices. See https://www.betblocker.org.
• Built-in parental controls and app restrictions - Most operating systems and routers provide options to restrict categories of websites or limit screen time. These can be used alongside dedicated gambling blockers.

Blocking software is not perfect and may not cover every site, particularly new or offshore domains, but it can significantly reduce temptation and provide an additional layer of protection when used together with self-exclusion and professional support.

Family and Friends Support Resources

• GamCare - Support for affected others - Provides advice and counselling for family members and friends of problem gamblers, including online forums and groups.
• Gam-Anon / family groups linked to Gamblers Anonymous - Peer-led meetings for relatives and friends of people with gambling problems. Local meeting information is available via country-specific Gamblers Anonymous websites.
• Online forums and chat groups - Many reputable organisations host moderated forums where affected others can share experiences and coping strategies. Always choose services operated by established charities or health providers.

All of the services listed above operate confidentially within their own policies. bet-online-united-kingdom does not receive information about your conversations with them unless you explicitly choose to share it.

Help for Family

Gambling-related harm rarely affects only the person who gambles. Family members, partners, friends and colleagues can experience stress, financial strain and emotional distress. If you are concerned that someone you care about may have a gambling problem linked to bet-online-united-kingdom or any other site, it is important to seek support for yourself as well as encouraging them to get help.

Talking to a Person with a Gambling Problem

• Choose the right moment: Try to talk when the person is relatively calm and not actively gambling. Avoid starting the conversation during a crisis or immediately after a big win or loss.
• Focus on behaviour and impact, not blame: Use "I" statements such as "I'm worried about how often you are gambling" or "I'm concerned about our finances" rather than accusations. Emphasise that you care about the person, not just the money.
• Listen and avoid confrontation: Give them space to talk. Denial and defensiveness are common; try not to respond with anger, but remain firm about your concerns.
• Set clear boundaries: It is reasonable to set limits around shared finances, taking on new debts, or lending money. Protect your own financial position by reviewing joint accounts, loans and credit.

Encouraging Support and Treatment

• Suggest that the person completes a self-assessment, such as the questions in the Risk Awareness section above or screening tools provided by GamCare or Gambling Therapy.
• Offer to help them contact professional services (e.g., calling the National Gambling Helpline together, attending an appointment with a counsellor, or accompanying them to a Gamblers Anonymous meeting).
• Encourage them to request account-level protections such as limits, time-outs or self-exclusion on bet-online-united-kingdom and to register with schemes like GAMSTOP if they use UK-licensed operators.

Support for Family Members and Next Steps

• Family support groups: Organisations such as GamCare and Gamblers Anonymous host online forums and groups specifically for relatives and friends. These can help you share experiences and learn practical coping strategies.
• Mental health and counselling: If you are experiencing anxiety, depression or other mental health issues due to someone else's gambling, consider speaking to your GP or a qualified psychotherapist. They can help you process your feelings and plan constructive actions.
• Financial advice: Free debt advice charities in the UK can help you assess your financial situation and create a plan to deal with any joint debts or arrears caused by gambling.
• Emergency situations: If you believe there is an immediate risk of harm (to the person or to others), contact emergency services or crisis support lines without delay. Gambling-related distress can be acute and requires prompt intervention.

Remember that you are not responsible for another person's gambling choices. Seeking support for yourself is a sign of strength and can put you in a better position to help them if they choose to seek help.

Operator's Commitment

bet-online-united-kingdom, operated by Global Gaming Solutions B.V., recognises the risks associated with gambling and commits to taking reasonable steps, within the framework of its Curaçao eGaming licence, to promote safer play for all customers, including UK residents who choose to access betonlin.casino. While regulatory obligations under Curaçao law differ from those under UK Gambling Commission rules, the operator aims to align many internal procedures with recognised industry good practice.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: The platform may monitor betting patterns, frequency of deposits, stake sizes, use of bonuses and other indicators that could suggest elevated risk or loss of control (for example, rapid increases in deposits, repeated reversal of withdrawals or extended late-night sessions).
• Automated warnings: Where unusual or potentially harmful patterns are detected, the system may trigger on-screen messages reminding you of your limits, summarising your recent activity, and encouraging the use of deposit limits, time-outs or self-exclusion.
• Manual reviews: In some cases, the risk team may review accounts manually to assess whether further action is appropriate, particularly where very high spending, signs of vulnerability, or conflicting information are observed.

When Support May Contact You

• Indicators of harm: If your play demonstrates persistent risk indicators (such as sustained high losses, rapid escalation of stakes, or repeated attempts to reopen closed accounts), support may contact you via email or within your account to offer information about responsible gaming tools and support services.
• Affordability and source-of-funds checks: For higher levels of spending, or where required to comply with anti-money laundering rules or internal policies, the operator may request additional information about your source of funds. This is intended to protect both you and the integrity of the platform.
• Protective interventions: In situations where there is a serious concern about harm or policy breaches, the operator may:
  • Apply or suggest deposit or loss limits.
  • Restrict certain products or bonuses.
  • Temporarily suspend the account while further review is undertaken.
  • Implement or extend self-exclusion where requested or clearly necessary for safety.

Because bet-online-united-kingdom is licensed in Curaçao and not confirmed as UKGC-regulated, UK players should be aware that certain protections common under UK law (such as segregated player funds, UKGC-approved ADR providers like IBAS, or mandatory participation in GAMSTOP) may not apply or may apply only in part. The information on this page does not alter the legal status of the licence or create UK regulatory protections where these do not otherwise exist. Always review the full terms and conditions at https://betonlin.casino/terms-and-conditions and the responsible gaming policy at https://betonlin.casino/responsible-gaming for detailed operational rules.

Updates

Responsible gaming standards, regulatory expectations and internal procedures evolve over time. bet-online-united-kingdom therefore reviews this responsible gaming page periodically to reflect changes in law, licensing conditions, industry best practice and the tools available on betonlin.casino. Updates may be required, for example, if new safer gambling features are introduced, if the operator's licensing status changes, or if national schemes such as GAMSTOP or RGIAJ are integrated in new ways.

When significant changes are made to this policy or to the tools described:

• A notice may be displayed on the website, for example via a banner or notification in your account area.
• You may receive an email or account message summarising material updates, particularly if they affect your rights, obligations or available protections.
• The "last updated" date at the bottom of this page will be adjusted to reflect the latest revision.

We encourage you to review this page regularly, especially before making substantial deposits or starting a new period of regular play, to ensure you remain informed about the current responsible gaming framework. This responsible gaming page was last updated on 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming on bet-online-united-kingdom, wish to apply or adjust limits, time-outs or self-exclusion, or want to provide feedback on how we can improve our safer gambling measures, you are encouraged to contact us using the channels described below.

Responsible Gaming Contacts

• Website: https://betonlin.casino/responsible-gaming - this page summarises our current responsible gaming policy and available tools.
• Email (responsible gaming): A dedicated responsible gaming email address is not specified in the available documentation as of 2025. Please use the general support contact form or live chat on https://betonlin.casino and state that your query relates to responsible gaming so it can be routed appropriately.
• Telephone: A specific telephone number for the responsible gaming department is not specified. Where phone support is available for UK players, it is described as a freephone service typically operating from 09:00 to 21:00 GMT; please refer to the support section of the website for the latest details.

Feedback and Self-Control Requests

You can request assistance or send feedback as follows:

1. Log in to your account on betonlin.casino (if you have one).
2. Navigate to the "Support", "Help" or "Contact Us" section.
3. Choose the available channel (live chat, contact form or email link).
4. Clearly describe your request, for example:
   • "I would like to set daily and monthly deposit limits of for responsible gaming reasons."
   • "I wish to activate a 72-hour time-out on my account."
   • "I want to permanently self-exclude and close my account for responsible gaming reasons."
   • "I would like to provide feedback on your responsible gaming tools."
5. Keep copies of any confirmations or reference numbers you receive, particularly for self-exclusion and closure requests.

If you are dissatisfied with the handling of a responsible gaming request or believe your protections have not been correctly implemented, you should first raise a formal complaint with customer support in accordance with the terms at https://betonlin.casino/terms-and-conditions. If the issue remains unresolved, you may then consider submitting a complaint to the Curaçao eGaming complaints portal at https://curacao-egaming.com/player-complaints, bearing in mind that, as an offshore regulator, its enforcement powers differ from those of the UK Gambling Commission.

While bet-online-united-kingdom aims to support responsible gaming through the measures described in this policy, the ultimate responsibility for deciding whether and how to gamble rests with each player. If at any time you feel unable to control your gambling, we strongly urge you to stop playing, use the strongest available blocking measures, and contact professional support services immediately.